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 Instructor-led Schedule

Number of upcoming classes: 20

COVID-19 Update

The safety and health of our customers and employees is our number one priority. Please be advised,we have changed all of our Avaya courses to Instructor-led, Virtual (vILT) sessions for the remainder of the 2020 year. Our vILT training will include the same curriculum, hands on labs and knowledgeable, live instructors. The only requirement to attend a Virtual, Instructor-led class is a computer/laptop, internet access and a phone. All vILT classes will begin at 9 AM Central Standard Time.

We are closely monitoring this situation and will provide updates as we have them. Please contact a team member at or 651.796.6680 if you have any questions. We are happy to assist any way we can! Thank you.

Important Information about Registration:

 Training Confirmations are emailed upon enrollment in a scheduled session.

  • A decision to postpone a session is generally made at least 14 days prior to the start date.
  • A final confirmation will be emailed to all students the week before a class begins.
  • If you have registered for a class and do not receive a training confirmation immediately, or do not receive a final confirmation reminder a week prior to the start date, please call (651) 796-6680 or email to confirm your registration.

If you are awaiting approval to enroll in a scheduled session, we recommend notifying a COE team member of your interest.


Please note: To receive a full refund for cancelling enrollment into any session, 14 days’ written notice from the start of the registered session must be emailed to Failure to send written notice within the 14 day period will result in full charges for the course.

Welcome to The Center of Excellence for Learning and Development!

  This is your one-stop resource for training including:

  • On-Line Training & Assessments
  • Classroom Training
  • Webinars
  • Hands On Learning
  • Student Guides and Educational Documents
  • Certificates of Completion
  • Training Initiatives that encourage Career Advancement
  • Ability to Suitcase and Customize Training Sessions for your Staff Onsite